Welcome to Schwabe Bike Gear Shop! These Terms and Conditions govern your use of our website and purchases of our high-performance cycling components. By accessing www.schwabebikegear.com, you agree to these terms.

1. Our Customers

Schwabe Bike Gear Shop caters to passionate cyclists who demand premium components for:

  • Mountain biking (26″, 27.5″, 29″ tyres and components)
  • Road cycling (700c tyres and components)
  • Bike maintenance and upgrades (brakes, pedals, finishing kits)

Our products are designed for performance-oriented riders who value quality and reliability on every ride.

2. Website Use

2.1 User Responsibilities

When using our website, you agree to:

  • Provide accurate account and order information
  • Not use the site for any unlawful purpose
  • Not attempt to gain unauthorised access to our systems
  • Not reproduce or resell our products without permission

2.2 Intellectual Property

All content on this website, including product designs, logos, and text, is the property of Schwabe Bike Gear Shop and protected by intellectual property laws. Unauthorised use is prohibited.

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but:

  • Images may vary slightly from actual products
  • Technical specifications may be updated without notice
  • Some items may have manufacturer-specific installation requirements

3.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly and offer alternatives or a refund.

3.3 Restricted Items

For hygiene and safety reasons, the following cannot be returned unless faulty:

  • Bar Grips
  • Bar Tape
  • Brake Pads
  • Cleats
  • Finishing Kit

4. Orders and Payments

4.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to refuse any order

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at time of order.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship worldwide except to:

  • Parts of Asia
  • Remote areas (determined by courier services)

International customers are responsible for any customs fees.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

  • Check your tracking information first
  • Contact us at [email protected] with your order number
  • We’ll work with the courier to resolve the issue

6. Returns and Refunds

6.1 Return Policy

Our performance promise allows returns within 15 days of delivery if:

  • Items are unused and in original packaging with tags
  • You provide proof of purchase
  • The item isn’t on our restricted list (Section 3.3)

6.2 Return Process

  1. Email [email protected] with your order number and return reason
  2. We’ll provide return authorization and instructions
  3. Ship items to: Schwabe Bike Gear Shop, 23 Burghmuir Rd, Stirling, GB CH3T 7ZD

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

6.4 Damaged or Defective Items

Contact us within 48 hours of delivery with photos of the damage. We’ll arrange a free return and expedite your replacement.

7. Liability

7.1 Product Use

Our components are designed for cycling use. Proper installation and maintenance are the user’s responsibility. We’re not liable for:

  • Incorrect installation or use
  • Wear and tear from normal use
  • Modifications made to products

7.2 Website Availability

We strive to keep our website available but aren’t liable for temporary outages or technical issues beyond our control.

8. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your data.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date.

10. Contact Us

For questions about these Terms or any order:

Email: [email protected]
Address: Schwabe Bike Gear Shop, 23 Burghmuir Rd, Stirling, GB CH3T 7ZD

Thank you for choosing Schwabe Bike Gear Shop – where performance meets passion on every ride.