Privacy Policy

At Schwabe Bike Gear Shop, we treat your personal data with the same precision and care as we do our high-performance cycling components. This Privacy Policy explains how we collect, use, and protect your information when you visit schwabebikegear.com or make a purchase from our online store.

1. Information We Collect

To provide our performance-driven cyclists with seamless service, we collect:

• Order Information: Name, billing/shipping address, payment details (processed securely via our PCI-DSS compliant system), phone number, and email.
• Account Information: Username, password (hashed), purchase history, and saved preferences for faster checkout.
• Technical Data: IP address, browser type, device information, and pages visited to optimize your experience.
• Communication Records: Emails to our support team and survey responses to improve our service.

2. How We Use Your Data

Like a finely tuned drivetrain, we use your information efficiently and purposefully:

• Process orders with 256-bit SSL encryption and provide order confirmations
• Respond to your inquiries with our gear-obsessed support team
• Improve our website and product offerings based on usage patterns
• Send service-related communications (order updates, security alerts)
• Prevent fraud through real-time monitoring systems
• With consent, send marketing about new performance components and special offers

3. Data Sharing & Disclosure

We handle your data like a mechanic handles premium components – with care and only when necessary:

• Service Providers: Payment processors (Visa, MasterCard, PayPal), shipping carriers, and IT security partners – all bound by strict confidentiality agreements.
• Legal Compliance: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections.

We never sell your personal data to third parties.

4. International Data Transfers

As a global retailer (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws using Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We protect your data with the same rigor as professional cyclists protect their equipment:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Two-factor authentication for administrative access
• Regular security audits and penetration testing
• Limited employee access on a need-to-know basis

6. Data Retention

We retain your personal data only as long as necessary:

• Order records: 7 years for tax and warranty purposes
• Account information: Until you request deletion
• Marketing preferences: Until you unsubscribe

7. Your Rights

You control your data like you control your ride:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure where applicable
• Restriction: Limit how we use your data
• Objection: Opt-out of marketing or certain processing
• Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected].

8. Cookies & Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences and login status
• Analyze site traffic to improve performance
• Show relevant product recommendations
• Measure marketing campaign effectiveness

You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Changes to This Policy

We may update this policy occasionally – the current version will always be posted here with the “Last Updated” date. Significant changes will be communicated to registered users.