At Schwabe Bike Gear Shop, we’re passionate about getting high-performance cycling components to riders worldwide. Below you’ll find answers to our most common questions about ordering, shipping, and more.
Product Questions
What types of bike components do you specialise in?
We focus on performance cycling components including MTB tyres (26″, 27.5″, 29″), road/hybrid tyres (700c), braking systems (disc brakes, caliper brakes, pads, rotors), handlebar components (grips, tape, ends), and pedals (cage, clipless for MTB/road). Our selection is curated by ex-racers for serious cyclists.
How do I choose between 26″, 27.5″ and 29″ MTB tyres?
The right size depends on your bike frame and riding style. Generally:
- 26″: More agile for technical trails
- 27.5″: Balanced rollover and maneuverability
- 29″: Faster rolling for endurance/XC
Are your disc brake pads compatible with all systems?
We stock pads for most major brake systems (Shimano, SRAM, etc.), but always check your specific brake model before ordering. Our product descriptions include compatibility details.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change my order after placing it?
We process orders quickly (within 1-2 business days), so please email [email protected] immediately with your order number if you need to make changes. We’ll do our best to accommodate your request.
Shipping & Delivery
What are my shipping options?
We offer two performance-driven options:
- Standard Speed (Recommended): £12.95 via DHL/FedEx (10-15 days after dispatch)
- Free Shipping: Via EMS on orders over £50 (15-25 days after dispatch)
Why don’t you ship to some Asian regions?
Certain areas have complex import regulations (especially for components like disc brakes) that can cause significant delays. We focus on providing reliable service where we can guarantee our delivery standards.
How accurate are your delivery estimates?
Our estimates are based on extensive experience, but factors like customs clearance can occasionally cause delays. You’ll receive tracking info immediately after dispatch to monitor your package’s progress.
Returns & Warranty
What’s your return policy?
We offer a 15-day return window for unused items in original packaging. Email [email protected] to initiate a return. Please note:
- Return shipping is at customer’s expense
- Refunds are processed within 3 business days of receiving the return
- Customs/duties fees are non-refundable
What if my component arrives damaged?
We take great care with our pro-grade packaging, but if damage occurs, email us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement at no cost.
Technical Support
Can you help with component compatibility questions?
Absolutely! Our support team includes ex-racers and mechanics. Email [email protected] with your bike model and component details, and we’ll advise on compatibility.
Do you offer installation advice?
While we recommend professional installation for safety-critical components like brakes, we’re happy to provide general guidance. For complex installations, consult a certified bike mechanic.
Still Have Questions?
Our gear-obsessed support team typically responds within 4 hours during UK business days. Email us at [email protected] – we’re here to help you ride better.
The Schwabe Bike Gear Crew
23 Burghmuir Rd, Stirling, GB CH3T 7ZD